Frequently Asked Questions

General  |  VIP  |  Moderation  |  Server

General

Does Rustafied have a Discord?
Yes! Rustafied does have a Discord where you can find wipe times, map voting, server information, and more. Also if a question isn’t cover in this FAQ, you can ask us in our Discord.

How can I join the Rustafied team?
We are always looking to expand and grow our team! If you are interested in joining the Rustafied team, feel free to apply in our Discord. Please make sure to read the criteria for each role as they have different requirements. Note that these roles are volunteer positions.

How can I get help?

VIP

Is VIP a monthly subscription?
VIP is a monthly subscription which can be canceled at any time. If you purchase VIP, you can cancel immediately afterwards so you will not be billed for the next month. You will still retain VIP for the month you paid for. You would simply not be billed the next month.

Can I make a one-time payment to skip queue?
We do not offer a one-time payment to skip queue. VIP is a monthly subscription which can be canceled at any time. If you purchase VIP, you can cancel immediately afterwards so you will not be billed for the next month. You will still retain VIP for the month you paid for. You would simply not be billed the next month.

My payment for VIP didn’t go through.
Sometimes a payment takes time to process. If it has been over 10 minutes since you’ve paid for VIP, please submit a support ticket at www.rustafied.com/support

Payments can be delayed for all manner of reasons (for example, PayPal holding the funds) and are typically outside of Rustafied's control.

My transaction was flagged, what does that mean?
Occasionally our payment processors will flag certain transactions to verify that it is not fraudulent. We will need you to provide us with further information to complete the transaction. If this is the case, you will receive an email from us asking for further documentation. 

If you are unable to provide us with the documentation within 24 hours, your transaction will be canceled and the funds will be released. You should see the funds back to your account within 3-5 business days. 

Note that if you reattempt payment, it will continue to flag your transactions until the required documentation is provided.

How do I use my account credit to purchase VIP?
On Step 2 of the checkout page, there will be an option to select Account Credit as a payment method. Account credits do not expire. You can view your account credit here.

How do I cancel my renewals?
You can cancel renewals for your VIP at any time by following the instructions listed below. You can also send a support ticket from the account you made your VIP purchase with and we can cancel it for you.

  • Step 1: Go to Manage Purchases and click "Manage" to the right of the VIP slot you wish to cancel renewals for. If you used a Credit Card to purchase your VIP you may now skip to Step 5. If you purchased VIP with PayPal continue on to Step 2.

  • Step 2: Click on your Subscription on the bottom left.

  • Step 3: Click "Cancel" on your PayPal subscription on the top right. The page will now take a moment to refresh itself.

  • Step 4: Once the page refreshes you'll see an "x" next to your subscription on the top left. If there is now an "x" click "View" on the right.

  • Step 5: Click "Cancel Renewals" on the left.

You’ll have access to your VIP until the end of your billing cycle. Once your VIP expires, you will no longer be able to resume your subscription if you change your mind. If you would like VIP again, you’ll need to make a new purchase.

That should do it! If you need further help please submit a support ticket at www.rustafied.com/support

I’ve sent in an email to cancel my subscription. Why is it not canceled?
We do not provide VIP support outside of our support ticket system. You can cancel your account at any time by following the instructions above or by submitting a support ticket request from the account that you used to purchase VIP with.

Can I get a refund?
Due to VIP being a digital service, we do not offer refunds and you can cancel your subscription at any time. You must cancel your subscription before it renews for a subsequent month in order to avoid being charged for the next month's subscription fee.

If you have issues with your VIP or need assistance with canceling, please submit a support ticket at www.rustafied.com/support

How do I activate my VIP?
Your VIP will automatically be active after purchasing. If you are currently in queue, you will need to exit the server queue and rejoin. If this doesn't work, wait one minute before retrying. If you are still unable to skip the queue, please submit a support ticket at www.rustafied.com/support

I bought VIP and it isn’t working.
If you are currently in queue, you will need to exit the server queue and rejoin. Also please confirm that you are connecting to the correct server/region that you purchased for (does not apply to Platinum VIP).

If you’ve confirmed the above, chances are the Steam ID 64 was entered incorrectly during checkout. Please submit a ticket at www.rustafied.com/support so that we can resolve your issue as quickly as possible -

I entered my SteamID incorrectly, help!
If you entered your Steam ID incorrectly during checkout, please submit a support ticket with your correct Steam ID 64 or Steam profile link so we can fix this for you.

If you are unsure how to get your Steam ID 64, send us a link to your Steam profile -

  • Go to your Steam Account and click on your username on the top right.

  • Select Account Details.

  • Now on the top left you will see your Steam ID below your username.

  • Copy and paste your Steam ID in the support ticket.

Can I transfer my VIP slot to a different server/player?
We do not offer transfers. If you would like access to a different Rustafied server, you can purchase VIP for that specific server. If you would like access to all the servers within a specific region, we recommend you look into the region passes.

If you are interested in purchasing VIP for another player, you may do so by entering their Steam ID 64 at checkout.

I would like to reactivate an expired VIP slot.
If your VIP has expired, you will no longer be able to reactivate the VIP slot. You will need to purchase a new VIP slot. If slots are currently sold out for that VIP, you will need to wait till it comes back in stock.

I was banned and have VIP. Can I get a refund?
As per our Terms & Conditions, VIP is non-refundable. VIP does not exempt you from our server rules so please make sure to follow them to ensure you do not get banned from our servers. You can cancel your VIP subscription here by following the instructions here - https://www.rustafied.com/faqs#vip-cancel

How do I purchase a gift card?
We do not offer gift cards for purchase within our store. If you are interested in purchasing VIP for another player, you may do so by entering their Steam ID 64 at checkout.

Moderation

How do I report a player?
If you suspect someone is cheating/hacking on our servers, please submit a player report along with any evidence you may have collected at https://my.rustafied.com

You can also submit reports by typing /report either in-game or via our Discord.

Can I get a status update on a player I reported?
You will get a notice if action is taken on a report you submitted. You can also see the status of reports on our reporting website at https://my.rustafied.com

Why haven’t you banned the hacker yet?
It can take time to find enough evidence to ban a hacker. Our moderation team works as quickly as possible with the tools that they have available to them to remove hackers as quick as possible. If you haven’t already, please submit a report at https://my.rustafied.com so that our moderators can investigate.

Why haven't you banned the hackers' friends?
We need conclusive evidence to support all bans and this is the case with hacker associations as well. Once we have the supporting evidence, then we will issue an association ban.

The hacker base is still there, why have you not removed it?
We do not interfere with gameplay, this includes any removal of entities, doors, walls, or bases. This is part of our vanilla experience. We let you have the fun of tearing it down and taking the goodies inside.

Do you ban for stream sniping?
Streamers take the inherent risk of broadcasting their location and activity on Rust and should take preventative measures, such as concealing in-game location, utilizing streamer mode, and other strategies to minimize the risk of being targeted. That being said, we do police toxic behavior. When you think a player's actions constitute as toxic behavior, please report at https://my.rustafied.com so that our moderators can investigate.

Why was I banned?
If you found yourself to be banned on Rustafied servers, please submit a support ticket to have your ban reviewed. Go to www.rustafied.com/support and select “Appeal A Ban” department.

Can I appeal a ban for a friend?
We do not discuss bans outside of the banned individual. Please have your friend submit their own ban appeal at www.rustafied.com/support

How long does it take to get a response to my support ticket/ban appeal?
Responses to tickets can take up to 72 hours though very rarely do.

I got muted! Help!
We currently mute players for using certain forms of hateful language. All mutes are lifted automatically during the next server restart. Any excessive toxicity that is repeated after a mute may lead to a toxic behavior ban.

Can I join the server using a VPN/proxy?
Use of VPN is discouraged though most VPNs are allowed to connect to our servers. However, VPNs commonly used by cheaters may be blocked at our discretion.

Note - Given the hacker problem in Rust, if you are playing on a VPN, on a new account, private, or otherwise suspect profile, you may be banned from our servers.

Does Rustafied allow VAC banned players to play on the servers?
VAC banned players are allowed to play on Rustafied servers provided that the ban(s) in question is over 6 months old.

Can I swap teammates on Trio because my team mate [disappeared/quit/is a shitty player]?
We currently allow teams on our Trio servers to replace one member within their group per wipe. The removed member must not be allowed to return during the course of that wipe. Of course we also suggest you don't base near or purposely interact with your old team members again for the remainder of the wipe.

To make sure you have a good team for that wipe, we would highly suggest you vet your teammates and are confident they will stick around for the long haul.

I lost my loot because of [hacker/server restart/crash], can I get it back?
It sucks to lose your loot and we understand your frustration. However, we do not interfere with gameplay and cannot return your loot.

Can a moderator fix this bug/game exploit?
We are not the game developers (all the credit goes to Facepunch!). Rust is a game with flaws and glitches, and it is also being updated & patched frequently by the developers. Any bugs that make their way into the game are usually resolved by Facepunch.

To report a bug to the developers, press F7 while in-game and follow the instructions that pop up. Rustafied usually does not police exploits unless they are abused or cause significant issues to the servers. If this is the case, expect announcements to be made on our main site and our Discord.

Server

When is wipe?
We have various servers that wipe at different times. A detailed wipe schedule can be found in our Discord.

When is force wipe?
The first Thursday of each month Facepunch releases a monthly Rust update. This update requires all Rust servers to undergo a 'forced' map wipe, meaning that regardless of which server you play on, all servers throughout the game will be map wiped. This update is usually released around 2:00 pm EST and we will only wipe when the update is released for both server and client. 

If you want to know when the actual wipe happens on first Thursdays, you can watch the Rustafied Twitch stream at www.twitch.tv/rustafied

When does blueprints wipe?
Blueprints for all servers wipe every month, with the exception of US & EU Medium III, US & EU Long III, AU Premium, US & EU Mini that do not wipe blueprints unless forced by Facepunch. On such an occasion, blueprints on all servers will also wipe. Detailed wipe schedule information can be found in our Discord.

Can you restart the server? It's lagging!
A server restart is not a silver bullet to server issues; instead it tends to be a placebo given there are fewer players online temporarily; only for the issues to resurface once everybody has reconnected. You can post in our Discord to notify the team that there are issues with the server you are on or alternatively you can submit a support ticket at www.rustafied.com/support

Updated Sep 08, 2025